Shipping & returns

Shipping & Returns Policy for Farmacy Herbal

Shipping Policy

At Farmacy Herbal, we strive to provide fast and reliable shipping for all your herbal products and counselling services across New Zealand and Australia. Below, you’ll find detailed information about our shipping processes, including delivery times and costs for both rural and non-rural areas.

1. Shipping Destinations

We ship to all addresses within New Zealand and Australia, including both urban and rural locations. Please ensure that your shipping address is accurate to avoid any delays or issues with your order. At this time, we only offer shipping within New Zealand and Australia. We are exploring options for international expansion.

2. Shipping Options, Rates & Locations:

• New Zealand:

o          Standard Shipping Urban Areas: $7.00 NZD for orders under $100.00 NZD.

o          Free Shipping Urban Areas: On orders over $100.00 NZD.

o          Express Shipping Urban Areas: $16.00 NZD       

o          Standard Shipping Rural Areas: $9.99.00 NZD for orders under $120.00 NZD.

o          Free Shipping Rural Areas: On orders over $120.00 NZD.

• Australia:

o          Standard Shipping Non-Rural Areas: $9.00 AUD for orders under $190.00 AUD.

o          Free Shipping Non-Rural Areas: On orders over $190.00 AUD.

o          Standard Shipping Rural Areas: $13.00 AUD for orders under $210.00 AUD.

o          Free Shipping Rural Areas: On orders over $210.00 AUD.

3. Delivery Times

• New Zealand:

o          Urban Areas: Delivery is usually within 2-6 business days.

o          Rural Areas: Delivery may take up to 5-9 business days.

• Australia:

o          Non-Rural Areas: Delivery is usually within 5-9 business days.

o          Rural Areas: Delivery may take up to 7-12 business days.

Please note that delivery times may vary based on location and external factors such as weather conditions or high demand periods.

4. Order Tracking

You can track your order using the tracking number provided in your confirmation email.

5. Order Processing

Processing Time: Orders are typically processed within 1-3 business days. You will receive a confirmation email with tracking information once your order is dispatched.                                                                 Orders placed on weekends or public holidays will be processed on the next business day.

Returns & Exchanges

We want you to be completely satisfied with your purchase from Farmacy Herbal. If you’re not happy with your order, we offer a straightforward returns and exchange process.

1. Return Policy

• Eligibility: Returns are accepted within 5 days of the purchase date for unused and unopened products. If the product is damaged or defective, please contact us within 3 days of receiving your order. The product must be in its original condition and packaging.
• How to Return: Please contact us at Email & Website: farmacyherbal@gmail.com / http://farmacyherbal.nz/
• with your order number and reason for return. We will provide you with a return authorization and instructions.
• Process: To return an item, please contact our customer service team at [email address] to request a return authorization. We will provide you with instructions for returning the product.
• Shipping Costs: If the return is due to a mistake on our part or a defective product, we will cover the return shipping costs. For other reasons, the customer is responsible for the return shipping charges.

2. Exchanges

• Eligibility: Exchanges are accepted for unused and unopened products within 5 days of the purchase date. If you wish to exchange an item, please contact our customer service team for instructions.
• Process: Once we receive the returned product, we will process your exchange and send out the new item. If there is a difference in price, you may be required to pay the additional amount or will receive a refund for the difference.

3. Refunds

• Refunds will be processed once the returned product is received and inspected. Refunds will be issued to the original payment method. Please allow 5-7 business days for the refund to appear in your account. Shipping costs are non-refundable.

Exclusions/ Exceptions: We do not accept returns for opened or used products, or Herbal products and counselling services/sessions are non-returnable and non-refundable due to their nature.

Contact Us

If you have any questions about our shipping and returns policies, please feel free to reach out to our customer service team:

• Email & Website: farmacyherbal@gmail.com / http://farmacyherbal.nz/
• Phone no & WhatsApp no: +64 275060220
• Customer Service Hours (NZST/AEST): Monday to Friday, 9:00 AM - 4:00 PM (NZST)

Thank you for shopping at Farmacy Herbal! We appreciate your business and look forward to serving you.

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