Privacy notice

Privacy Notice

Welcome to Farmacy Herbal! Your privacy is important to us. This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you visit our website, use our herbal products and counseling services, and interact with our marketplace platform. By using our site, you agree to the terms of this Privacy Notice.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

Personal Information

• When you make a purchase: Name, email address, phone number, billing and shipping addresses, and payment information.
• When you book a counseling session: Name, email address, phone number, and relevant health information (if applicable).
• When you register as a vendor: Business name, contact details, and other relevant business information.

Non-Personal Information

• When you visit our site: IP address, browser type, operating system, referring site, and browsing behavior.

2. How We Use Your Information

We use your information for the following purposes:

• To process orders: Manage purchases, fulfill orders, and handle returns.
• To provide counseling services: Schedule sessions, communicate with clients, and maintain records of sessions.
• To operate our marketplace: Facilitate transactions between vendors and customers, manage product listings, and handle vendor communications.
• To improve our website and services: Analyze usage data, develop new features, and enhance user experience.
• To communicate with you: Send order updates, promotional offers, newsletters, and service-related information.

3. How We Share Your Information

We may share your information in the following circumstances:

• With third-party service providers: We use third parties for payment processing, order fulfillment, and marketing services. These providers have access to your personal information only to perform these functions.
• With vendors: For marketplace transactions, we share necessary information with vendors to process orders and handle customer inquiries.
• For legal reasons: We may disclose your information to comply with legal obligations, protect our rights, or respond to legal requests.

4. How We Protect Your Information

We implement a variety of security measures to protect your personal information:

• Data Security: We use SSL encryption to secure sensitive information transmitted between your browser and our server.
• Access Control: We restrict access to personal information to authorized personnel only.
• Regular Audits: We conduct regular security audits to identify and address potential vulnerabilities.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

• Cookies: Small data files placed on your device to remember your preferences and track your session.
• Analytics: We use tools like Google Analytics to monitor site traffic and improve our services.

You can manage cookie preferences through your browser settings, but disabling cookies may affect the functionality of our site.

6. Your Rights

Under New Zealand and Australian privacy laws, you have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete information.
• Deletion: You can request the deletion of your personal information, subject to certain legal limitations.
• Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe instructions in those emails.

To exercise these rights, please contact us at [Email & Website: farmacyherbal@gmail.com  | http://farmacyherbal.nz/].

7. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child under 13 has provided us with personal information, please contact us so we can take appropriate action.

8. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. We will notify you of significant changes by posting the new notice on our website. Your continued use of our site after changes constitutes your acceptance of the updated Privacy Notice.

9. Contact Us

If you have any questions or concerns about this Privacy Notice, please contact us at:

• Email & Website: farmacyherbal@gmail.com | http://farmacyherbal.nz/
• Phone: +64 275060220
• Customer Service Hours: Monday to Friday, 9:00 AM - 4:00 PM (NZST)

10. Privacy Policy for Vendors

If you are a vendor on our marketplace:

• Vendor Privacy Policy: You must review and agree to our Vendor Privacy Policy which outlines how we collect, use, and protect vendor information.

This Policy is written in detail below quick reference guide.

Quick Reference Guide

Vendor Privacy Policy

Welcome to Farmacy Herbal! This Vendor Privacy Policy outlines how we collect, use, disclose, and protect the personal information of vendors who join our marketplace. By registering as a vendor, you agree to the terms of this Privacy Policy.

1. Introduction

Farmacy Herbal provides a platform for brands and sellers to offer their products through our website. This Privacy Policy explains how we handle your personal information when you register as a vendor, manage your store, and interact with customers.

2. Information We Collect

We collect various types of information from vendors, including:

Personal Information

• Registration Details: Business name, contact person’s name, email address, phone number, and business address.
• Financial Information: Bank account details or payment information for processing transactions.
• Product Information: Product descriptions, pricing, images, and stock levels.

Non-Personal Information

• Usage Data: Information on how you interact with the vendor dashboard, including IP address, browser type, and referring site.

3. How We Use Your Information

We use your information for the following purposes:

• To Manage Your Store: Set up your vendor account, list products, and process orders.
• To Process Payments: Handle financial transactions and manage payouts.
• To Communicate with You: Send updates on orders, provide support, and notify you of important changes to our policies or services.
• To Improve Our Services: Analyze usage data to enhance the functionality of our vendor platform and develop new features.
• To Ensure Compliance: Monitor compliance with our terms of service, marketplace rules, and applicable laws.

4. How We Share Your Information

We may share your information in the following circumstances:

• With Customers: We may display your business name, product information, and contact details to customers on our website.
• With Service Providers: We use third-party services for payment processing, order fulfillment, and website analytics. These providers have access to your information only to perform these functions.
• For Legal Reasons: We may disclose your information to comply with legal obligations, protect our rights, or respond to legal requests.

5. How We Protect Your Information

We implement several measures to safeguard your personal information:

• Data Security: We use SSL encryption to protect sensitive data during transmission.
• Access Control: Access to your personal information is restricted to authorized personnel who require it for their job functions.
• Regular Reviews: We conduct regular security audits and vulnerability assessments to protect against unauthorized access.

6. Cookies and Tracking Technologies

We use cookies and similar technologies for the following purposes:

• To Manage Sessions: Cookies are used to remember your login session and preferences.
• To Analyze Usage: We use analytics tools to track your interactions with the vendor dashboard and improve our services.

You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of the vendor platform.

7. Your Rights

As a vendor, you have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete information.
• Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.
• Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in those emails.

To exercise these rights, please contact us at [Email & Website: farmacyherbal@gmail.com  | http://farmacyherbal.nz/].

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. When no longer needed, we securely delete or anonymize your information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website. Continued use of the vendor platform after changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Vendor Privacy Policy, please contact us at:

• Email & Website: farmacyherbal@gmail.com | http://farmacyherbal.nz/
• Phone: +64 275060220
• Customer Service Hours: Monday to Friday, 9:00 AM - 4:00 PM (NZST)

We value your partnership and are committed to protecting your privacy.

11. Data Protection Officer

If you have specific concerns about data protection or wish to contact our Data Protection Officer, please reach out to:

• Email & Website: farmacyherbal@gmail.com | http://farmacyherbal.nz/
• Phone:
• Customer Service Hours: Monday to Friday, 9:00 AM - 4:00 PM (NZST)

12. Jurisdiction

This Vendor Privacy Policy is governed by the laws of New Zealand and Australia. Any disputes related to this policy will be resolved in accordance with the laws and courts of these jurisdictions.

Quick Reference Guide